Refund policy

Please note, in the interest of hygiene and health and safety reasons , we cannot accept returns or offer refunds . Due to the type of products we sell , we are unable to determine if our products have been used/or unopened .

EXCEPTIONAL CIRCUMSTANCES :

* damaged or faulty products
We take extra care in preparing and packaging orders for delivery. In the unfortunate event of your items be8ng damaged in transit and arriving damaged . Please contact us within 24hrs of delivery at Hellopretty@mail.com. You MUST include photographs of your damaged/faulty product(s), your name and order number to enable us to process your request.

* I Have recieved the wrong product
We take care to ensure we have sent the correct item to you through our order procedure . I feel you have recieved the incorrect item (through our human error), then you MUST send us a photograph of product(s) you have recieved alongside with your name and order number within 24hrs of delivery to Hellopretty@mail.com . However if you have selected the incorrect products at checkout we cannot be held responsible and cannot accept a return or refund . Please ensure you double check your order prior to confirmation and payment .

Once your order hasn’t been dispatched you will receive email confirmation. Royal Mail do not declare a parcel /item as lost until the following days have passed
Uk- 15 working days

Please get in touch with us at Hellopretty.mail.com if you believe it’s lost .